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Big BasketBig Basket

Customer Service

Terms of Sale
We accept the following methods of payment: Visa, Mastercard and Paypal. PO # only from Authorized buyers and Government Institutions
All prices are listed in CAD Dollars, unless otherwise indicated.
Orders are not binding until payment as been accepted and verified.
Shipping and handling charges apply to all orders, unless otherwise specified.
We ship items Monday - Friday within 24 hours of payment.
All delivery dates are estimates and are not guaranteed.
Shipping is not refundable and you will bear the cost of return shipping.
Shipping is refundable if we ship the wrong item.
Items must be returned in the condition in which they arrived and in their original packaging.
A 20% restocking fee applies to all returns.
Before returning, you must first obtain a return authorization within 30 days of delivery.
Products shipped new may be covered by the manufacturer's warranty.
If items fail to perform as warranted, please contact the manufacturer.
We do not guarantee any product's fitness for intended use.
Product Info
Product descriptions posted on our item pages are for representative purposes only. Bigbasket.ca agrees to make a good-faith attempt at providing the most accurate and detailed descriptions of all products for sale, however, actual items may vary slightly. Pictured images are also for representative purposes only. Actual products may differ from the pictured representations. Warranty term coverage postings are estimations of the manufacturer warranty coverage liability. Actual warranty coverage times may vary and must be confirmed at the responsibility of the consumer.
Order Verification
For customer protection from fraud or identity theft, all orders placed with us are verified and must be placed with the authorization of the cardholder (or account holder in the case of a Paypal transaction). Cardholders may be contacted (through phone, email, or otherwise) and asked to verify information from their order or asked to provide additional verifiable materials that will assist with the verification procedure.